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MISSED CALLS &

LOST REVENUE ASSESSMENT™!

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Before you spend more money trying to get more business,

find out what your business could be missing.

Answer a few quick questions and receive your

personalised 'Missed Calls Revenue Report'

Your FREE 'Missed Calls & Lost Revenue Assessment'👇

Discover How Much Missed Calls Could

Be Costing Your Business:

Missed Calls &

Lost Revenue Assessment™

✔ FREE 2 Minute Assessment

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generate your personalised report.

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What type of business do you operate? *

Plumbing

Electrical

Building & Construction

HVAC / Air Conditioning

Landscaping

Pest Control

Cleaning

Automotive

Dental

Medical / Allied Health

Legal

Real Estate

Beauty / Hair

Other

Approximately how many NEW customer enquiries does your business receive in an average week? *

Approximately how many new customer enquiries go unanswered or aren't followed up quickly enough in an average week? *

If you gained ONE additional customer tomorrow, approximately how much would that customer be worth to your business? *

Enter the approximate value of an average new customer or job. Your best estimate is fine.

Out of every 10 genuine new customer enquiries, approximately how many normally become paying customers? *

1 out of 10

2 out of 10

3 out of 10

4 out of 10

5 out of 10

6 out of 10

7 out of 10

8 out of 10

9 out of 10

Not Sure

Approximately how many customer enquiries do you think go unanswered each week? *

None

1-2

3-5

6-10

11-15

16-20

More than 20

How quickly does your business usually respond to a new customer enquiry? *

Immediately

Within 15 minutes

15–60 minutes

1–4 hours

Later that day

Sometimes the next day or later

How often does your business receive new customer enquiries outside normal business hours? *

Every day

Several times a week

About once a week

Occasionally

Rarely

Never

Not sure

What normally happens when a new customer contacts your business after hours? *

Someone responds immediately

They receive an automated response

They can leave a voicemail or message

We respond the next business day

It depends — sometimes we respond, sometimes we don't

Nobody consistently responds

Not sure

How do new customers currently contact your business? *

Phone calls

SMS / Text messages

Email

Website contact form

Website live chat

Facebook Messenger

Instagram messages

Other

Select all that apply.

Who currently handles most of your incoming customer enquiries? *

I handle them myself

My employees/team handle them

Full-time receptionist

Part-time receptionist

External answering service

A combination of the above

Nobody consistently handles them

Which challenges does your business currently have with new customer enquiries? *

Missing phone calls

Responding to enquiries too slowly

Handling enquiries after hours

Keeping up with messages across different channels

Following up potential customers

Booking appointments

Reception/staffing costs

Select all that apply.

If you could improve ONE thing about how your business handles new customer enquiries, what would it be? *

Answer every call

Respond to enquiries instantly

Handle enquiries 24/7

Book more appointments

Follow up every potential customer

Reduce the workload on myself or my staff

Manage all enquiries in one place

All of the above

If you don't answer or respond quickly to a new enquiry, what do you think that potential customer is most likely to do? *

Contact another business straight away

Try one or two other businesses

Wait for us to respond

Leave a voicemail/message and wait

I'm not sure

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Aivany
Operated by Centahub Pty Ltd
ABN: 12 674 585 758
P.O.Box 45983 Darwin, NT, Australia

Contact: [email protected]

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